Access On-Demand is a pilot program for select Access customers. It provides same day, on-demand shared rides in Metro Flex vans. Riders are picked up within about 30 mins of booking a ride.
Convenient: Metro Flex Access On-Demand runs on YOUR schedule. Metro Flex wheelchair accessible vehicles are available.
Fast: Booking a ride is fast and easy! You can use the Metro Flex app on your smartphone, call the booking line and speak to an operator, or opt for the web portal on a computer.
Map showing the Access On-Demand service area. Cities fully covered by the service area include Skyway, Burien, Tukwila, Normandy Park, Des Moines, Kent, East Hill-Meridian, Auburn, Algona, Federal Way, and Seatac. The Seattle-Tacoma International Airport is not within the service area. Seattle neighborhoods fully covered by the service area include Beacon Hill, West Seattle, Georgetown, Rainier Valley, and White Center. Cities partially covered by the service area include Milton and Pacific, where the portion of the city that is south of the King and Pierce County line is outside the service area; Renton, where a northern portion of the city is outside the service area; and Covington, where a central and eastern portion of the city is outside the service area. For more information, call 206-258-7739.
Which service is right for your trip?
| Service Features |  |  |
|---|---|---|
| Same-day booking | Yes | No |
| Monthly ride caps | Yes | No |
| Trip distance limits | 10 miles per ride | No |
| Service hours | Weekdays: 5 am to 7 pm Weekends: 7 am to 7 pm | Same as Metro bus and Link Light Rail hours |
| Service area | Rides must take place within the Access On-Demand service area. (See map) | Rides can begin and end anywhere in King County. |
| Shared rides | Your ride may be shared with other Access On-Demand and Metro Flex customers. | Your ride may be shared with other Access customers. |
| Vehicles | Minivans, some wheelchair accessible | Paratransit vehicle |
| Cost | $1 for reduced fare rides (RRFP* and ORCA LIFT+) | Single ride $1.75 |
| Are the rides guaranteed? | In rare cases, a vehicle may not be available. You will be notified before booking if a ride cannot be found. | Yes, your ride is guaranteed. |
| How can I pay? | Any ORCA card, Transit Go Ticket, credit/debit card, pre-paid card | Cash, ORCA (monthly pass only), Transit Go Ticket |
| Is this paratransit service? | No. This is a Customer Choice program. Policies and procedures may differ from Access. | Yes. Service complies with FTA paratransit requirements. |
- People 65 or older and people with disabilities can ride at a reduced rate with a Regional Reduced Fare Permit (RRFP). Please visit King County Metro's Reduced Fare website or call 206-553-3000 to learn more about ORCA RRFP.
- A low-income adult fare (ORCA LIFT) is available to adult riders with incomes at or below 200% of the Federal Poverty Level. Those receiving Apple Health Medicaid, WIC and Basic Food are eligible. Qualified riders are issued an ORCA card to pay their fare. Please visit King County Metro's Reduced Fare website or call 206-553-3000 to learn more about ORCA LIFT.