How to Take Your First Ride on Metro Flex Access On-Demand

Follow these easy steps to use your smartphone to book a ride

No smartphone? No problem! You can call 206-258-7739

(select option 2 for Metro Flex Access On-Demand Service)

Step 1

Install the Metro Flex App for free from either:

Google Play Store

Apple App Store

Scan to install

Image of a smartphone showing the Metro Flex application in the App Store, with emphasis on the location of the install button on the screen

Step 2

Sign in with the phone number you provided in your enrollment.

Image of a smartphone screenshot showing the Metro Flex app with a prompt to enter your phone number.

Step 3

Check your text messages for the account verification code and enter it in the app.

Image of a smartphone screenshot showing the Metro Flex app with a prompt to enter a code sent to your phone number.

Step 4

Select your payment method and enter the requested information. You can pay your fare using:

ORCA card
Credit/debit card
Transit GO Ticket mobile app

Image of a smartphone screenshot showing the Metro Flex app with a sidebar showing the main menu on the app’s home screen, with emphasis on the payment methods tab.

Step 5

Select 'Access On-Demand' in the app.

Image of a smartphone screenshot showing the Metro Flex app with emphasis on a box that says, ‘You can easily change between Access On-Demand to Metro Flex using the tabs on the bottom of your screen. Check it out!’ This screen appears when switching between Access On-Demand and Metro Flex.

Step 6

Select a pickup and drop off location within the service area.

Image of a smartphone screenshot showing a box for the rider to enter their drop off location in the Metro Flex app.

Step 7

Confirm your ride by selecting the 'Book This Ride' button.

Image of a smartphone screenshot showing the Metro Flex ride option in the Metro Flex app, with emphasis on the length of the trip and the estimated arrival time.

Step 8

Wait for the Metro Flex van to arrive.

Your ride may be shared with other Access On-Demand or Metro Flex customers.

Image of a smartphone screenshot showing the Metro Flex app. A closeup shows the pickup location with the driver's name and vehicle details.

If Access On-Demand is experiencing very high demand, your initial ride request may not be accepted. Please try again in a few minutes. Once other riders have completed their trips, your request may be accepted.

You may receive an error message if you:

Request a ride outside of the hours of operation
Select an origin or destination not within the service area

Book by Phone

You can book rides by phone at

(select option 2 for Metro Flex Access On-Demand Service)

Book Online

You can book rides online through the Metro Flex web portal at metroflex.app.ridewithvia.com